Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and support they need to stay in control. If you feel that gambling is no longer fun or is causing harm in your life, please read the information below and seek help immediately. Remember, gambling is never a way to make money or solve financial problems.

Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling has become a problem. The following signs may indicate that you or someone you know needs help:

• Spending more money on gambling than you can afford to lose
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or restless when not gambling
• Chasing losses by continuing to gamble in an attempt to win back money
• Neglecting work, family, or social responsibilities because of gambling
• Lying to friends or family members about your gambling habits
• Using gambling as a way to escape stress, depression, or other problems
• Repeatedly failing when trying to cut down or stop gambling
• Feeling guilt or shame after a gambling session
• Gambling for longer periods of time than you originally intended

Self-Exclusion Tools

We provide a range of responsible gambling tools to help you manage your activity and stay in control. These tools are available at any time through your account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit into your account.
• Loss Limits: Restrict the total amount you are able to lose within a defined time period.
• Session Time Limits: Set a maximum duration for your gambling sessions to prevent excessive play.
• Reality Checks: Receive regular reminders of how long you have been playing and how much you have spent.
• Cool-Off Period: Take a short break from gambling by temporarily suspending your account for a set number of days or weeks.
• Self-Exclusion: If you feel you need a longer break, you can self-exclude your account for a minimum period of six months. During this time, you will not be able to access your account or receive any promotional communications from us.

You can also register with GamStop, the national self-exclusion scheme, which allows you to restrict your online gambling across all UK-licensed gambling websites and apps in one simple step. To register, visit www.gamstop.co.uk.

Helpful Resources

If you or someone you know is struggling with problem gambling, free and confidential support is available. The following organisations offer expert advice, counselling, and practical assistance:

• BeGambleAware — BeGambleAware is one of the UK's leading charities dedicated to promoting responsible gambling. Their website offers a wealth of information, self-assessment tools, and access to a free helpline staffed by trained advisors available 24 hours a day, seven days a week.
• GamCare — GamCare is a leading provider of information, advice, and support for anyone affected by problem gambling. They operate the National Gambling Helpline and offer free counselling services, online chat support, and a community forum where you can connect with others who understand what you are going through.

If you are concerned about your gambling or that of someone close to you, please do not hesitate to reach out to one of these organisations. You are not alone, and help is always available.